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Is Your Business Producing Infrastructure Debt?

Answer 10 questions to score how ready your business systems are for growth, automation and managed technical delivery.

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Question 1 of 10

If your most important spreadsheet disappeared tomorrow, what would happen?

A core part of the business would stopOne person could rebuild it from memoryWe have a backup and written processNo critical process depends on a spreadsheet

How much copying and pasting happens between your business tools?

Several people do this every dayOne team owns most of the manual transferIt only happens for exceptionsSystems transfer the data automatically

How easy is it to see the current status of an order, job, booking, enquiry, or customer request?

Someone has to ask around or check multiple placesOne person or team usually knows, but others have to ask themThe status is recorded somewhere, but not always up to dateThe status is clear, current, and easy for the right people to find

What happens when the business gets unusually busy?

Processes start breaking and the team relies on firefightingWork gets done, but only through extra hours and manual effortMost processes hold up, with a few bottlenecksSystems and processes handle extra volume without major disruption

How confident are you in the numbers you use to make business decisions?

Different reports often disagreeThe numbers are usually right, but take manual checkingMost key numbers are reliable, with a few gapsThe important numbers are trusted, current, and easy to access

When an important process goes wrong, how easy is it for the team to fix it?

Only one person really knows what to doPeople can usually work it out, but it takes timeThere is some documentation or shared knowledgeThe process is documented, owned, and easy to recover

When an important business detail changes, how reliably is it updated everywhere it needs to be?

It needs several people and can easily be missed somewhereSomeone updates it manually in a few placesThere is a known process, but it still needs checkingThe change is quick, controlled, and applied consistently

Where does repetitive admin still slow the business down most?

Enquiries, orders, bookings, or requests need manual triageData entry or re-keying takes up regular timeReporting or document handling is the main manual burdenMost repetitive admin is already reduced or automated

As the business grows, what happens to admin work?

Every new customer or order creates more manual workWe add admin capacity when volume increasesSome work scales manually, some is automatedSystems handle most extra volume without extra admin

How well does your software fit the way your business actually works?

The team changes the process to suit the softwareWorkarounds are part of the normal processThe software fits most workflows, with a few gapsThe software supports the process we want

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High friction

You have a foundational opportunity to eliminate manual admin and find waste.

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