Privacy policy

Who we are

Purple Bird Agency LTD is a private limited company registered in Scotland under company number SC841536. Our registered office is 75 Netherwood Park, Livingston, Scotland, EH54 8RW.

For privacy questions or data rights requests, contact us at hello@purplebird.agency.

Information we collect

We may collect and process the following information:

• Contact details such as your name, email address, organisation and message.
• Project, enquiry and client communication details that you choose to provide.
• Technical information such as IP address, browser, device, pages visited and approximate location.
• Analytics and tag-management data where those tools are active on the production website.
• Administrative records needed to manage proposals, projects, invoices, support and legal obligations.

How we use information

We use personal information to:

• Respond to enquiries and communicate with you.
• Prepare proposals, deliver services and manage client relationships.
• Maintain, secure and improve our website and systems.
• Understand website performance and marketing effectiveness.
• Keep business, accounting and compliance records.

Lawful bases

Depending on the context, we rely on contract or pre-contract steps, legitimate interests, consent, and legal obligations. Our legitimate interests include running our agency, responding to business enquiries, improving our services, maintaining security and measuring website performance.

Cookies and analytics

The website may use cookies or similar technologies for essential operation, security, analytics and tag management. Non-essential analytics or marketing tools should only be used where there is an appropriate lawful basis and any required consent has been collected.

Sharing information

We do not sell personal information. We may share information with service providers who help us run our website, email, hosting, forms, analytics, project delivery, accounting and business administration. We may also share information with professional advisers, regulators or authorities where needed.

International transfers

Some providers may process data outside the UK. Where this happens, we expect appropriate safeguards to be used, such as adequacy regulations, approved contractual clauses or other lawful transfer mechanisms.

Retention

We keep enquiry information only as long as needed to respond and manage the relationship, normally up to 24 months unless the enquiry becomes an active client relationship. Client, project, accounting and legal records may be kept for longer where required for business, tax, contract or legal reasons.

Your rights

Under UK data protection law, you may have rights to access, correct, erase, restrict or object to our use of your personal information. You may also have rights to data portability and to withdraw consent where processing is based on consent.

You can contact us at hello@purplebird.agency. You can also complain to the UK Information Commissioner's Office at ico.org.uk/make-a-complaint/ .

Changes

We may update this privacy policy as our website, services or legal obligations change. The latest version will be published on this page.